No Worries, No Stress
We want you to love every gift box. But if something isn't right — whether it arrived damaged or you simply changed your mind — we've got you covered with our 30-day return policy.
Our Promise to You
You have 30 full days from delivery to return any item — no restocking fees, no awkward questions. Just reach out and we'll sort it for you. Simple as that. 💛
What's Covered?
Defective / Damaged Items
Arrived broken, faulty, or not as described? We're so sorry — let us make it right immediately.
- Return window: 30 days from delivery
- Refund: Full refund including original shipping
- Return postage: We cover it — on us
- What to do: Send us a photo of the damage & we'll handle the rest
- Return label: We'll email you a prepaid return label & barcode with full instructions — just print, stick & post
- Restocking fee: None
Changed Your Mind?
No problem at all! Simply return the item in its original, unused condition and we'll refund you in full.
- Return window: 30 days from delivery
- Condition: Unused, unopened, in original packaging
- Refund: Full product refund (original shipping non-refundable)
- Return postage: Customer covers return shipping
- Restocking fee: None
Returning Is Easy — 3 Simple Steps
Drop Us a Message
Email hello@ohgoodies.co.uk with your order number. Tell us what happened — we're friendly, promise!
Pop It in the Post
Send the item back using a tracked service. We'll give you the return address by email.
Get Your Refund
Once we receive it, your refund is processed within 5 business days. Done!
Prefer an Exchange?
If you'd rather swap for something different, we're happy to help! Contact us within 30 days and we'll arrange an exchange — no extra fees.
- Exchange for the same or a different product
- No restocking fees
- Any price difference refunded or charged accordingly
Just So You Know
A few items we can't accept back (unless they arrived damaged):
- Personalised greeting cards (unless defective)
- Opened consumable products (food, bath items)
- Items returned after the 30-day window
- Items damaged by the recipient after delivery
When Will I Get My Refund?
Once we receive your return, refunds are processed within 5 business days (UK) or 5–10 business days (International).
It may take an additional 3–5 business days for the refund to appear in your account, depending on your bank or card provider. But don't worry — it's on its way!
International Returns
The same 30-day return policy applies to international orders. The only differences:
- Return shipping is the customer's responsibility
- We recommend using a tracked postal service
- Any customs duties on returns are the customer's responsibility